Refund & Cancellation Policy

Every plan starts with a 14-day free trial. No charge is made during the trial, and you can cancel before it ends with nothing to pay. If you don’t cancel, the plan you chose begins and your card is charged for the first period.

You can cancel anytime from Billing in your dashboard. Cancellation stops all future renewals. Your plan stays active until the end of the period you’ve already paid for, then drops to the free tier — your data is not deleted.

Subscriptions are billed in advance. Because you can trial the product free for 14 days before paying, we do not refund partial or unused periods once a billing period has started, except where required by law or in the cases below.

If you are a consumer (not a business) in the EU, you may have a 14-day right of withdrawal. Note that for digital services that begin immediately with your consent, this right can be lost once the service has been fully provided — but we will always honour your mandatory statutory rights.

Email support@goreputly.com from your account email with your invoice number. We review requests within 5 business days; approved refunds go back to your original payment method via Stripe (typically 5–10 days to appear).